ORDERS & SHIPPING
When will my order ship?
Processing time depends on the type of item ordered:
- Ready-to-ship items: typically processed within 1–3 business days
- Made-to-order items: typically processed within 3–7 business days
Orders are processed Monday through Friday, excluding holidays. Processing times may be longer during new releases, holidays, sales, or other high-volume periods.
What is the difference between processing time and shipping time?
Processing time is the time needed to prepare your order before it ships.
Shipping time begins after your order has been handed over to the shipping carrier.
Will I get a tracking number?
Yes. You will receive a shipping confirmation email containing your tracking information once your order ships.
Please allow up to 24 hours for tracking information to update.
Why does my tracking say “Pre-Shipment”?
This generally means your shipping label has been created, but the carrier has not yet scanned the package into its network.
Tracking will typically begin updating after the carrier receives and scans the shipment. Please allow approximately 24–48 hours for the first update.
Can I change my shipping address after placing an order?
Contact support@shopgloomy.com as soon as possible if you notice an error in your shipping address.
We will try to update the address if your order has not entered fulfillment or shipped, but address changes cannot be guaranteed.
Once an order has shipped, Gloomy cannot change the delivery address.
Can I cancel my order?
Contact support@shopgloomy.com as soon as possible if you would like to request a cancellation.
We cannot guarantee that an order can be canceled once processing or fulfillment has begun. Orders that have already shipped cannot be canceled.
I didn't receive my order confirmation. What should I do?
First, check your spam, junk, or promotions folder.
Also make sure you are checking the inbox associated with the email address used when placing your order.
If you still cannot locate your confirmation, contact support@shopgloomy.com with your full name and order details, and we'll assist you.
Do you ship internationally?
Yes. Gloomy ships internationally to certain destinations.
Available shipping options will be shown at checkout based on your delivery address. International delivery times vary depending on destination, customs clearance, and local carrier operations.
Will I have to pay customs, duties, or import taxes?
International orders may be subject to customs duties, VAT, taxes, brokerage fees, or other import charges imposed by the destination country.
Unless these charges are specifically collected at checkout, they are the customer's responsibility and are not included in your purchase from Gloomy.
PREORDERS
If I order an in-stock item with a preorder item, will they ship separately?
No. If an order contains both an in-stock item and a preorder item, the entire order will ship together once the preorder item is ready.
If you would like an in-stock product to ship separately, we recommend placing it as a separate order.
Can I return or exchange a preorder item?
No. All preorder items are Final Sale and are not eligible for standard returns or exchanges.
Please carefully review the product information and sizing before placing your preorder.
If your preorder arrives damaged or defective, please refer to our Returns & Exchanges Policy.
RETURNS & FINAL SALE
What does Final Sale mean?
Products specifically marked Final Sale are not eligible for standard returns, refunds, or exchanges.
Please carefully review the product details and sizing information before purchasing a Final Sale item.
If a Final Sale product arrives damaged or defective, contact us according to the terms of our Returns & Exchanges Policy.
RESTOCKS
Will sold-out items be restocked?
Restocks are not guaranteed.
Some products may return depending on demand and availability, while others may not be produced again.
GLOOMY
Do you have an affiliate, ambassador, or referral program?
No. Gloomy does not currently offer an affiliate, ambassador, or referral program.
Do you offer wholesale?
No. Gloomy does not currently offer wholesale pricing or reseller accounts.
How can I contact Gloomy?
For questions or assistance, email:
For questions regarding an existing order, please include your order number so we can assist you more efficiently.