Privacy policy

Last Updated: 2/9/2026

This Privacy Policy describes how Gloomy (“Gloomy,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit, interact with, or make a purchase from shopgloomy.com (the “Site”).

By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

If you do not agree with this Privacy Policy, you should discontinue use of the Site.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to all information collected through:

  • Our website: shopgloomy.com

  • Purchases made through our Shopify store

  • Customer communications (email, contact forms, support inquiries)

  • Marketing and promotional communications

  • Any related services, tools, or features we provide

This policy does not apply to third-party websites or services that you may access via links on our Site. We encourage you to review the privacy policies of any third-party websites you visit.

2. INFORMATION WE COLLECT

We collect information that you provide directly to us, information collected automatically when you use our Site, and information obtained from third-party service providers.

A. Personal Information You Provide to Us

We may collect the following personal information when you interact with our Site:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Order details and purchase history

  • Account login credentials (if you create an account)

  • Customer support inquiries or messages

You provide this information when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact us via email or a form

  • Participate in promotions or surveys

B. Payment Information

All payments are processed through Shopify and third-party payment processors (such as Shopify Payments, PayPal, or other providers).

Gloomy does not store full credit card or bank account details.
Your payment information is handled securely by our payment providers in accordance with their privacy policies.

C. Information Automatically Collected

When you visit our Site, certain information is automatically collected, including:

  • IP address

  • Device type (mobile, tablet, desktop)

  • Browser type and version

  • Operating system

  • Pages viewed on our Site

  • Time spent on our Site

  • Referring website or advertisement

  • General geographic location (country or region, not exact address)

This information helps us analyze website performance, improve user experience, and detect potential fraud.

D. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies allow us to:

  • Remember your preferences and cart items

  • Improve website functionality

  • Analyze website traffic and user behavior

  • Support Shopify analytics and marketing tools

You may control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Site.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for legitimate business purposes, including:

A. Order Processing and Fulfillment

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Communicate with you regarding your purchase

  • Resolve issues or disputes related to orders

B. Customer Support and Communication

We may use your information to:

  • Respond to inquiries or support requests

  • Address complaints or concerns

  • Improve customer service

C. Business Operations and Improvement

We use your data to:

  • Improve our website design and functionality

  • Analyze trends and customer behavior

  • Optimize product offerings and marketing strategies

  • Detect and prevent fraud or security risks

D. Marketing and Promotional Communications

If you opt in to receive marketing emails, we may use your information to:

  • Send promotional offers or newsletters

  • Notify you about new products or restocks

  • Share special discounts or campaigns

You may unsubscribe at any time using the “Unsubscribe” link in any email or by contacting us directly.

4. SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell your personal information.

We may share your information with third parties only when necessary to operate our business, including:

A. Shopify

Our store is hosted on Shopify, which collects and processes your data on our behalf in accordance with their privacy practices.

B. Payment Processors

We use third-party payment providers to process transactions securely. These providers may collect and store your payment information independently under their own privacy policies.

C. Shipping and Fulfillment Partners

We may share your name, address, and contact details with shipping carriers or fulfillment partners (e.g., USPS, UPS, DHL, or Print-on-Demand providers) to deliver your order.

D. Legal Compliance and Protection

We may disclose your information if required by law, subpoena, court order, or to protect our legal rights, prevent fraud, or respond to legal claims.

5. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Maintain business records

  • Comply with legal and regulatory requirements

  • Resolve disputes or enforce our policies

You may request deletion of your personal data at any time, subject to legal or operational limitations (such as tax record retention requirements).

6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Secure website encryption (SSL)

  • Restricted access to customer data

  • Secure payment processing via Shopify

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR PRIVACY RIGHTS (U.S. & INTERNATIONAL USERS)

Depending on your location, you may have the following rights regarding your personal data:

A. Access and Correction

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

B. Deletion (“Right to Be Forgotten”)

You may request that we delete your personal information, subject to legal and business record-keeping requirements.

C. Opt-Out of Marketing

You may opt out of marketing emails at any time by:

D. Do Not Track Signals

Our Site does not currently respond to “Do Not Track” browser signals.

8. INTERNATIONAL DATA TRANSFERS

If you access our Site from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

By using our Site, you consent to this transfer and processing of your information.

9. CHILDREN’S PRIVACY (COPPA COMPLIANCE)

Our Site is not intended for individuals under 13 years of age.

We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites or services (such as social media platforms or payment providers).

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Gloomy
Email: support@shopgloomy.com
Address: 

Gloomy
PO BOX 22419
Honolulu, HI 96823
United States