Privacy policy
Last Updated: September 2, 2026
This Privacy Policy describes how Gloomy (“Gloomy,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit, interact with, create an account on, or make a purchase from shopgloomy.com (the “Site”), communicate with us, or otherwise use our services (collectively, the “Services”).
Please read this Privacy Policy carefully. Your privacy rights may vary depending on where you live.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Gloomy and the Services.
We may collect information directly from you, automatically through your use of the Site, and from service providers and other third parties.
Information You Provide to Us
Depending on how you interact with Gloomy, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information
- Order and purchase history
- Products viewed, added to your cart, or purchased
- Marketing preferences
- Email and SMS subscription information
- Information you provide through contact forms
- Customer support communications
- Other information you voluntarily provide to us
Payment Information
Payments may be processed through Shopify Payments, Shop Pay, PayPal, and other payment methods made available through our checkout.
Payment providers process payment information necessary to complete your transaction.
Gloomy generally does not directly store complete payment-card information, such as your full credit card number. Payment information is processed by the applicable payment provider subject to its own privacy and security practices.
Information Collected Automatically
When you use our Site, we and our service providers may automatically collect certain information about your device and your interaction with the Services.
This may include:
- IP address
- Browser and device information
- Operating system
- Device identifiers
- General location information
- Pages and products viewed
- Search activity
- Referring URLs
- Shopping cart activity
- Checkout activity
- Purchase activity
- Date and time of visits
- Interactions with advertisements
- Other information about how you interact with the Site
This information may be collected using cookies, pixels, tags, software development kits, server-side technologies, and similar technologies.
2. COOKIES, PIXELS AND SIMILAR TECHNOLOGIES
We and our service providers use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand how customers interact with Gloomy, measure Site performance, prevent fraud, analyze advertising effectiveness, and support marketing and advertising.
Our Site currently uses integrations and technologies associated with services including Shopify, Facebook and Instagram, Google and YouTube, Klaviyo, and other applications and service providers used to operate our business.
Some of these integrations may collect customer events through browser-based technologies, server based technologies, or both.
Customer events may include actions such as viewing pages or products, searching the Site, adding products to a cart, beginning checkout, and completing a purchase.
Shopify confirms that pixels can collect and transmit behavioral customer data to integrated third-party services for analytics and marketing, and server pixels can transmit certain customer events directly through servers rather than relying solely on browser cookies.
Where required, cookies and similar technologies are subject to applicable consent and privacy choice mechanisms.
You may also be able to manage cookies through your browser settings. Disabling certain technologies may affect Site functionality or the availability of certain features.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
Providing Products and Services
We may use personal information to:
- Process orders and payments
- Fulfill and deliver purchases
- Provide order and shipping updates
- Maintain customer accounts
- Process returns, exchanges, and other order-related requests
- Communicate with you about your purchases
- Provide customer support
Operating and Improving Gloomy
We may use information to:
- Operate and maintain the Site
- Understand how customers interact with our products and Services
- Analyze Site performance
- Improve products, Services, and customer experience
- Maintain business and transaction records
- Troubleshoot technical issues
Security and Fraud Prevention
We may process personal information to:
- Detect suspected fraudulent transactions
- Protect customer accounts
- Protect the security of our Site
- Prevent abuse or misuse
- Enforce our policies
- Protect Gloomy, our customers, and others
Marketing and Advertising
Depending on your choices and applicable law, we may use personal information to:
- Send marketing emails
- Send marketing SMS/text messages
- Inform you about products, launches, restocks, promotions, and offers
- Measure advertising effectiveness
- Understand engagement with our marketing
- Create or measure advertising audiences
- Display advertising that may be more relevant to you
- Retarget visitors who have previously interacted with our Site or products
Our advertising and analytics integrations may include platforms such as Facebook and Instagram and Google and YouTube.
For example, Shopify's Meta integration can track events including page views, product views, searches, adding products to a cart, beginning checkout, and purchases.
4. EMAIL AND SMS MARKETING
If you sign up to receive marketing communications, we may send you information about Gloomy products, releases, promotions, restocks, and other marketing messages.
We currently use Klaviyo to support email and SMS marketing.
You can unsubscribe from marketing emails at any time by using the Unsubscribe link contained in the email.
You may opt out of SMS marketing by following the opt-out instructions provided in the applicable text message, such as replying STOP, where applicable.
Opting out of marketing communications does not prevent us from sending non-marketing communications necessary to service your account or transaction, such as order confirmations, shipping updates, or customer-service messages.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business, provide the Services, process transactions, advertise our products, comply with legal obligations, or protect our rights.
These recipients may include:
Ecommerce and Technology Providers
We use Shopify to operate our ecommerce store and provide functionality associated with checkout, customer accounts, orders, and other aspects of the Services.
Payment Providers
Information may be disclosed to payment providers such as Shopify Payments, Shop Pay, PayPal, and other providers used to process transactions.
Shipping and Fulfillment Providers
We may provide information such as your name, shipping address, contact information, and order information to fulfillment providers and shipping carriers as necessary to fulfill and deliver purchases.
Marketing and Analytics Providers
We may disclose or make information available to providers that help us understand customer activity, communicate with customers, measure advertising, or advertise Gloomy products.
These may include services associated with:
- Facebook and Instagram
- Google and YouTube
- Klaviyo
- Shopify
- Other advertising, analytics, and ecommerce technologies we use
Other Service Providers
We may disclose information to other companies that help us operate Gloomy, including providers supporting fulfillment, customer loyalty or rewards functionality, website functionality, security, fraud prevention, analytics, and related business operations.
Legal and Business Purposes
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests or legal processes
- Enforce our agreements and policies
- Detect or prevent fraud
- Protect our rights, customers, property, or Services
- Defend or pursue legal claims
Information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
6. TARGETED ADVERTISING, DATA SHARING AND YOUR PRIVACY CHOICES
Gloomy does not sell customer personal information for money.
However, we use advertising and analytics technologies that may disclose certain identifiers, internet activity, purchase activity, or similar information to advertising and analytics providers.
Under certain U.S. state privacy laws, some of these activities may be legally considered the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising, even though Gloomy does not receive money in exchange for your personal information.
Where applicable, you may have the right to opt out of these activities.
Gloomy provides a Your Privacy Choices option on the Site for customers in applicable jurisdictions. You may use that page to submit applicable data-sharing opt-out preferences.
Our Site may also recognize certain legally recognized opt-out preference signals where required and supported.
Shopify provides these controls specifically to help customers opt out of activities that may constitute data sale, sharing, or targeted advertising under applicable privacy laws.
7. CUSTOMER ACCOUNTS
If you create or use a customer account, we may process information necessary to provide and maintain the account, including contact information, account information, order history, and related customer information.
You are responsible for maintaining the confidentiality of your account credentials.
If you believe your account has been accessed without authorization, please contact us.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide the Services
- Fulfill transactions
- Maintain business and financial records
- Meet tax, accounting, and legal obligations
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Protect our legal rights
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Our ecommerce platform and payment providers also maintain their own security measures.
However, no website, electronic transmission, network, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.
10. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain information about how your personal information is processed
- Request a portable copy of certain information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Appeal certain decisions regarding a privacy request, where applicable
These rights are not absolute and may be subject to exceptions under applicable law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact:
You may also use the Your Privacy Choices page on our Site for applicable data-sharing or targeted-advertising opt-out requests.
We may need to verify your identity before completing certain requests.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may request information necessary to verify the agent's authority and/or your identity.
11. CHILDREN'S PRIVACY
The Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, please contact us at support@shopgloomy.com so that we can review the matter and take appropriate action.
12. THIRD-PARTY WEBSITES AND SERVICES
Our Site may contain links to websites, platforms, or services operated by third parties.
We do not control independent third-party websites and are not responsible for their privacy, security, or other practices.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
13. INTERNATIONAL DATA PROCESSING
Although Gloomy is based in the United States, some of our service providers may process or store personal information in the United States or other countries.
Where required by applicable law, personal information transferred across jurisdictions is handled using applicable legal mechanisms and safeguards.
Privacy and data-protection laws may differ between jurisdictions.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, legal requirements, or other operational reasons.
When we make changes, we will post the updated Privacy Policy on the Site and revise the Last Updated date.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to periodically review this Privacy Policy.
15. CONTACT US
If you have questions about this Privacy Policy, Gloomy's privacy practices, or would like to submit a privacy request, contact us at:
Gloomy
Email: support@shopgloomy.com
Mailing Address:
Gloomy
PO BOX 22419
Honolulu, HI 96823
United States
You may also contact us using the contact form available on shopgloomy.com.