Returns & Exchanges

 

ALL SALES ARE FINAL

Gloomy does not accept returns, exchanges, or cancellations for any reason, including but not limited to:

  • Buyer’s remorse

  • Incorrect size selection

  • Color preference or appearance

  • Change of mind

  • Delayed delivery

  • Order placed in error

By completing a purchase, you acknowledge and agree to this policy.

DAMAGED OR DEFECTIVE ITEMS

Although returns and exchanges are not accepted, Gloomy may, at its sole discretion, provide a replacement only if the item arrives damaged, defective, or materially incorrect due to a fulfillment or production error.

To be considered for a replacement, you must:

  • Contact Gloomy within 14 days of the delivery date

  • Provide your order number

  • Provide clear photographs or video showing the damage, defect, or error

  • Include your full name and shipping address

Condition Requirement for Replacement Consideration:
Any item being considered for replacement must be unworn, unwashed, and in its original condition, with no signs of use, wear, or alteration.

Requests submitted after 14 days, or items that do not meet this condition requirement, may be denied.

If a replacement is approved, Gloomy will determine whether a replacement item or alternative resolution is provided. Original shipping fees are non-refundable.

ITEMS NOT ELIGIBLE FOR REPLACEMENT

The following are not considered valid reasons for replacement:

  • Incorrect size ordered

  • Color appearing differently on screen

  • Normal print variations or minor imperfections

  • Delays caused by shipping carriers

  • Packages marked as “Delivered” by the carrier

  • Packages left in a safe location per customer instruction

  • Items that have been worn, washed, altered, or used in any way

RETURN MAILING ADDRESS

If Gloomy authorizes a return for inspection or replacement, the item must be mailed to:

Gloomy
PO BOX 22419
Honolulu, HI 96823
United States

Returns sent without prior authorization may be refused.

Customers are responsible for ensuring that all return shipments are properly packaged and trackable. Gloomy is not responsible for items lost in transit.

CHARGEBACKS & PAYMENT DISPUTES

If a customer initiates a chargeback or payment dispute without first contacting Gloomy, this may result in:

  • Permanent restriction from future purchases

  • Revocation of any replacement consideration

  • Submission of evidence to the payment processor supporting Gloomy’s policy

CONTACT FOR ISSUES

For issues related to damaged, defective, or incorrect items, contact:

support@shopgloomy.com

Include your order number and photo evidence in your initial message.