Gloomy accepts returns and exchanges on eligible items within 14 days of delivery.
Eligible items may be returned for a refund or exchanged in accordance with the terms below.
Certain products may be marked Final Sale and are not eligible for returns or exchanges. Please review the product page before completing your purchase.
RETURN ELIGIBILITY
To request a return, you must contact Gloomy within 14 days of the delivery date.
To be eligible, returned merchandise must be:
- Unworn
- Unwashed
- Unaltered
- In its original condition
- Free from stains, odors, deodorant or makeup marks, pet hair, or other signs of wear or use
Gloomy reserves the right to inspect returned merchandise before approving a refund.
Items that do not meet these requirements will not be eligible for a refund.
RETURNS
Eligible items may be returned within 14 days of delivery.
For standard returns, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of a damaged or defective product or an error made by Gloomy.
You must contact Gloomy and receive authorization before sending a return. Returns sent without prior authorization may be refused.
EXCHANGES
Eligible items may be exchanged for a different size within 14 days of delivery, subject to availability.
For standard size exchanges:
- The customer is responsible for shipping the original item back to Gloomy.
- Once the returned item has been received, inspected, and approved, Gloomy will cover the cost of standard shipping for the replacement item.
- Replacement items are subject to availability.
If the requested size is unavailable, you may choose to receive a refund to your original payment method or store credit, provided the returned item otherwise meets the requirements of this policy.
Only one complimentary replacement shipment will be provided per eligible exchange.
FINAL SALE ITEMS
Certain products may be specifically designated Final Sale on their product page.
Items marked Final Sale are not eligible for returns, refunds, or exchanges.
Please carefully review the product description and size guide before purchasing a Final Sale item.
If a Final Sale item arrives damaged, defective, or materially incorrect due to a production or fulfillment error, contact Gloomy within 7 days of delivery.
PREORDER ITEMS
All preorder items are Final Sale.
Preorder items are not eligible for returns, refunds, or exchanges.
Please carefully review all product details and sizing information before placing a preorder.
If a preorder item arrives damaged, defective, or materially incorrect, please contact Gloomy within 7 days of delivery.
SALE & DISCOUNTED ITEMS
Sale items and purchases made using a promotional or discount code remain eligible for our standard return and exchange policy unless the product is specifically marked Final Sale at the time of purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item arrives damaged, defective, or materially incorrect due to a production or fulfillment error, contact Gloomy within 7 days of delivery.
Your request should include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs or video showing the damage, defect, or incorrect item
Please keep the item unworn, unwashed, and unaltered while your claim is being reviewed.
For approved damaged, defective, or incorrect item claims, Gloomy will first attempt to provide a replacement at no additional cost to you.
If a replacement is unavailable or cannot reasonably be provided, Gloomy will issue a refund or other appropriate resolution.
When the issue is confirmed to have resulted from an error by Gloomy or our production or fulfillment process, Gloomy will cover applicable return and replacement shipping costs.
Normal variations in garment construction or printing and minor color differences caused by screen or display settings are not considered defects.
RETURN SHIPPING
For standard returns, the customer is responsible for the cost of shipping the merchandise back to Gloomy.
For size exchanges, the customer is responsible for return shipping to Gloomy. After the exchange is approved, Gloomy will cover standard shipping for the replacement item.
When a return is the result of a confirmed damaged, defective, or incorrect item caused by Gloomy, Gloomy will cover the applicable return shipping costs.
We recommend using a trackable shipping method when returning merchandise.
Gloomy is not responsible for return packages that are lost or damaged while in transit back to us.
RETURN INSPECTION
Once your return arrives, Gloomy will aim to inspect and process it within 3 business days.
Returned items will be inspected to ensure they meet the eligibility requirements of this policy.
If your return is approved, you may choose between:
- A refund to your original payment method, or
- Gloomy store credit
If an item does not pass inspection because it has been worn, washed, altered, damaged, stained, or otherwise fails to meet our return requirements, a refund or store credit will not be issued.
If you would like an ineligible returned item sent back to you, you will be responsible for the shipping cost.
REFUNDS
Approved refunds will be issued to the original payment method unless you choose to receive store credit instead.
For standard returns, original shipping charges are non-refundable.
Original shipping charges may be refunded when the return results from a confirmed damaged or defective product or an error made by Gloomy.
After Gloomy issues a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
NON-RETURNABLE ITEMS
The following are not eligible for standard returns or exchanges:
- Products specifically marked Final Sale
- Preorder items
- Items for which a return request was made more than 14 days after delivery
- Items that have been worn or washed
- Altered or modified items
- Items showing stains, odors, deodorant or makeup marks, pet hair, or other signs of wear
- Items damaged by the customer after delivery
ORDER CANCELLATIONS
If you need to cancel an order, contact Gloomy as soon as possible at support@shopgloomy.com.
We cannot guarantee that a cancellation request can be completed once an order has entered processing or fulfillment.
Once an order has shipped, it cannot be canceled.
SHIPPING DELAYS
Estimated delivery dates are estimates and may be affected by circumstances outside of Gloomy's control after a package has been transferred to the shipping carrier.
If you experience a delivery issue, please contact Gloomy so we can assist you with determining the appropriate next steps.
RETURN MAILING ADDRESS
Do not send merchandise back without first contacting Gloomy and receiving return authorization.
Once your return or exchange has been authorized, please send it to:
Gloomy
PO BOX 22419
Honolulu, HI 96823
United States
Please properly package all returned merchandise.
Using a trackable shipping service is recommended.
Returns sent without prior authorization may be refused.
PAYMENT DISPUTES
If you experience an issue with your purchase, please contact Gloomy first so we have an opportunity to assist you.
If a payment dispute or chargeback is initiated, Gloomy may provide relevant order information, tracking information, customer communications, and applicable store policies to the payment processor as part of the dispute process.
CONTACT US
To request a return or exchange, contact:
Please include your:
- Full name
- Order number
- Reason for the return or exchange
For damaged, defective, or incorrect items, please also include clear photographs or video showing the issue.