Shipping Info


ORDER PROCESSING

All orders are subject to product availability and will be processed within the stated timeframes.

Gloomy fulfills orders using a combination of ready-to-ship inventory and made-to-order items.

  • Ready-to-ship items: typically processed within 1–3 business days

  • Made-to-order items: typically processed within 3–7 business days

Orders are processed Monday through Friday, excluding holidays. Processing time does not include shipping or transit time.

If your order contains both ready-to-ship and made-to-order items, your order may ship together once all items are prepared or in multiple shipments at Gloomy’s discretion.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates are provided by the carrier and are not guaranteed. Delivery delays can occasionally occur.

DOMESTIC (U.S.) SHIPPING

Shipping Methods and Estimated Transit Times

Once your order has been dispatched, estimated transit times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (when available): 2–5 business days

These timeframes are estimates and are not guarantees.

Carriers

Domestic orders are primarily shipped via:

  • United States Postal Service (USPS)

  • United Parcel Service (UPS)

  • Federal Express (FedEx)

The carrier used is determined at Gloomy’s discretion based on destination, package size, and shipping method selected at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update.

Multiple Shipments

If your order contains multiple items, they may be shipped in separate packages. You may receive more than one tracking number in this case.

Shipping Delays

Delivery times may be affected by factors outside of Gloomy’s control, including but not limited to:

  • Carrier delays

  • Weather conditions

  • High order volume

  • Regional or logistical disruptions

Gloomy is not responsible for delays caused by third-party shipping carriers.

INTERNATIONAL SHIPPING

Delivery Estimates

Estimated international delivery time is 7–21 business days, depending on destination.

These are estimates and may vary due to customs processing, carrier handling, and local postal service operations.

International Carriers

International orders may be shipped using one or more of the following carriers, depending on destination and shipping method selected at checkout:

  • United States Postal Service (USPS) in coordination with local postal services (e.g., Royal Mail, Canada Post, Australia Post, Deutsche Post, etc.)

  • DHL

  • UPS International

  • FedEx International

The final delivery may be handled by a local postal or courier service in the destination country.

Gloomy reserves the right to select the most appropriate carrier based on logistics, cost, and delivery reliability.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country.

  • These fees are not included in your order total at checkout.

  • Any additional charges are the responsibility of the customer.

  • Gloomy does not determine or control these fees.

By placing an international order, you agree to be responsible for any applicable customs or import charges.

Customs Delays

Shipments may be delayed due to customs inspections or clearance procedures. Gloomy is not responsible for delays caused by customs or local postal services.

International Tracking

Tracking availability varies by country and shipping method. Some shipments may only be fully trackable while in the United States, with limited updates thereafter.

Refused or Undeliverable Packages

If an international shipment is:

  • Refused

  • Undeliverable

  • Returned due to an incorrect address

  • Abandoned by the recipient

You may be eligible for a refund minus original shipping costs and any return fees once the package is returned to Gloomy.

International Address Accuracy

You are responsible for providing a complete and accurate shipping address, including:

  • Full legal name

  • Complete street address

  • Apartment, suite, or unit number (if applicable)

Gloomy cannot modify international shipping addresses once fulfillment has begun.

INCORRECT ADDRESS

You are responsible for ensuring your shipping address is correct before completing your order.

If you notice an error, you must contact Gloomy within 24 hours of placing your order. Address changes cannot be guaranteed once fulfillment has begun.

Gloomy is not responsible for orders delivered to an incorrect address provided by the customer.

LOST OR STOLEN PACKAGES

Gloomy is not responsible for packages that are marked as “Delivered” by the carrier.

If your package shows as delivered but you did not receive it, we recommend:

  • Checking with neighbors or property management

  • Checking around your delivery location

  • Contacting the shipping carrier directly to file a claim

Gloomy may assist with carrier inquiries but does not guarantee reimbursement.

CONTACT INFORMATION

For shipping-related questions, please contact:

support@shopgloomy.com