ORDER PROCESSING
All orders are subject to product availability and are processed according to the type of product ordered.
- Ready-to-ship items: Typically processed within 1–3 business days
- Made-to-order items: Typically processed within 3–7 business days
Orders are processed Monday through Friday, excluding holidays.
Processing times may be extended during new releases, high-volume periods, sales, holidays, or other periods of increased order volume. If a significant delay affects your order, Gloomy will provide additional information when appropriate.
If an order contains items with different processing times, ready to ship items may be shipped separately while remaining items are being prepared. If Gloomy splits an order into multiple shipments, the customer will not be charged additional shipping fees as a result.
PREORDERS
Preorder products have separate estimated production and shipping timeframes, which will be stated on the applicable product page.
The estimated shipping date for a preorder is an estimate and may be subject to reasonable production or logistical delays.
If your order contains both preorder and in-stock items, the entire order will ship together once the preorder item is ready.
If you would like an in-stock product to ship separately, we recommend placing it as a separate order.
Please review the estimated preorder shipping window before completing your purchase.
DOMESTIC U.S. SHIPPING
Standard Shipping
Standard Shipping typically takes approximately 3–7 business days.
Processing time is separate from transit time.
Delivery estimates are provided for convenience and are not guaranteed.
Expedited Shipping
Expedited shipping may be available at checkout for eligible orders.
Expedited orders typically arrive within the estimated timeframe displayed at checkout. Selecting expedited shipping does not shorten the applicable order processing time.
SHIPPING CARRIERS
Domestic orders are shipped primarily through USPS.
Other carriers, including UPS or FedEx, may be used when appropriate based on destination, package size, service availability, or other logistical considerations.
ORDER TRACKING
Once your order ships, you will receive a shipping confirmation containing tracking information.
Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update.
If an order is shipped in multiple packages, you may receive more than one tracking number.
SHIPPING DELAYS
Delivery estimates provided by Gloomy or the shipping carrier are estimates and are not guaranteed.
Delivery may be affected by circumstances outside of Gloomy's reasonable control, including weather, carrier disruptions, holidays, customs processing, regional disruptions, and other logistical events.
If your shipment appears significantly delayed or potentially lost, please contact support@shopgloomy.com so we can assist with determining the appropriate next steps.
LOST PACKAGES
If tracking indicates that a package may have been lost in transit, Gloomy will first investigate the shipment and, when appropriate, work with the shipping carrier to determine its status.
If the shipment is confirmed lost, Gloomy will provide an appropriate resolution based on the circumstances of the order.
Please contact us if your tracking has stopped updating for an unusual period or the carrier indicates that the shipment may be lost.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location and any secure or hidden delivery areas
- Check with household members, neighbors, front desk staff, or property management when applicable
- Allow a short period of time in case the carrier prematurely marked the package as delivered
- Contact the shipping carrier for additional delivery information
Gloomy may assist with investigating a delivery issue when possible.
However, a replacement or refund is not guaranteed for packages confirmed as delivered by the shipping carrier.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error after placing your order, contact support@shopgloomy.com as soon as possible.
We will attempt to update the address if the order has not entered fulfillment or shipped, but address changes cannot be guaranteed.
Once an order has shipped, Gloomy cannot change its delivery address.
Gloomy is not responsible for an order delivered to an incorrect address that was provided by the customer at checkout.
RETURNED OR UNDELIVERABLE PACKAGES
If a package is returned to Gloomy because of an incorrect or incomplete customer-provided address, the customer may choose to:
- Have the order reshipped after paying the new shipping charge, or
- Receive a refund for eligible merchandise, subject to the terms of our Returns & Exchanges Policy and excluding the original shipping charge.
If a domestic shipment is refused or not collected and subsequently returned to Gloomy, eligible merchandise may be refunded after the package is received and inspected. Original shipping charges are non-refundable.
INTERNATIONAL SHIPPING
Gloomy offers international shipping to destinations where shipping is available at checkout.
Available countries, shipping services, and rates may vary. If your destination is available during checkout, Gloomy currently accepts orders for that destination.
International Delivery Estimates
Once dispatched, international orders typically take approximately 7–21 business days in transit.
This estimate does not include order processing time.
International delivery times are estimates and may vary considerably depending on destination, customs clearance, local postal operations, carrier delays, holidays, or other circumstances outside Gloomy's control.
INTERNATIONAL CARRIERS
International shipments may be transported by USPS or another international shipping carrier and may be transferred to a local postal or courier service for final delivery in the destination country.
Tracking availability and frequency of updates may vary by destination and shipping service.
CUSTOMS, DUTIES & TAXES
International orders may be subject to VAT, import duties, customs charges, taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically collected from you at checkout, these charges are not included in your Gloomy purchase and are the customer's responsibility.
Gloomy does not control charges imposed by foreign governments, customs authorities, postal services, or carriers.
Customers are responsible for understanding and paying any applicable import charges associated with their order.
Customs clearance may also delay delivery.
REFUSED INTERNATIONAL SHIPMENTS
If an international shipment is refused, including because the recipient declines to pay applicable customs duties, taxes, import charges, or other fees, a merchandise refund may be issued only after the package has been successfully returned to Gloomy and inspected.
Original shipping charges are non-refundable.
Any return shipping charges, customs charges, carrier fees, or other costs incurred by Gloomy as a result of the refused shipment may be deducted from the applicable refund.
Items otherwise designated Final Sale remain subject to Gloomy's Returns & Exchanges Policy.
INTERNATIONAL ADDRESS ACCURACY
International customers are responsible for providing a complete and accurate shipping address, including all information required for delivery in their country.
This may include the recipient's full name, street address, apartment/unit number, postal code, region/province, and any other locally required information.
Contact Gloomy as soon as possible if you discover an error.
Address changes cannot be guaranteed once fulfillment has begun and cannot be made by Gloomy after an order has shipped.
CONTACT US
For questions or concerns regarding shipping or delivery, contact: